Incident Management

Set of processes and procedures to confront accidents and try to restore the system as soon as possible and to identify and analyze risks to prevent their recurrence in the future.

Problem Management

Set of processes and activities responsible for managing the lifecycle of all problems that could happen in an IT service. Its main goal is to prevent problems and their resulting incidents from happening.

Change Management

Minimize the impact of change and improve change rollout efficiency with controlled IT Change Management and see changes through, from planning to rollout.

Release Management

The process of planning, designing, scheduling, testing, deploying and controlling software releases. It ensures that release teams efficiently deliver the applications and upgrades required by the business while maintaining the integrity of the existing production environment.